Terms of Service

Last updated: January 2024

Agreement to Terms

By accessing and using TrustedVisaHelp's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Our Services

Immigration Consultation Services

  • • Assessment of immigration eligibility
  • • Preparation and submission of immigration applications
  • • Representation before immigration authorities
  • • Ongoing case management and updates
  • • Settlement assistance and guidance

Professional Standards: All services are provided by RCIC licensed immigration consultants in accordance with professional regulations and ethical standards.

Client Responsibilities
  • • Provide accurate and complete information
  • • Submit required documents in a timely manner
  • • Pay fees as agreed upon in the retainer agreement
  • • Respond promptly to requests for additional information
  • • Inform us of any changes in circumstances
  • • Comply with all immigration laws and regulations
Fees and Payment

Service Fees

  • • Professional fees are outlined in individual retainer agreements
  • • Government fees are separate and payable directly to authorities
  • • Third-party costs (translations, medical exams) are client responsibility
  • • Payment terms are specified in the retainer agreement

Refund Policy

Refunds are subject to the terms outlined in individual retainer agreements. Generally, fees for work completed are non-refundable, but unused portions may be refunded at our discretion.

Limitations and Disclaimers

No Guarantee of Results

While we provide professional services to the best of our ability, we cannot guarantee the approval of any immigration application. Immigration decisions are made solely by government authorities.

Limitation of Liability

Our liability is limited to the fees paid for our services. We are not responsible for indirect, consequential, or punitive damages arising from the use of our services.

Important: Immigration laws and policies can change without notice. We are not responsible for changes that occur after application submission.

Confidentiality

We maintain strict confidentiality of all client information in accordance with professional regulations and privacy laws. Information is only shared with authorized parties as necessary for your immigration case.

  • • Client-consultant privilege applies to all communications
  • • Information is stored securely and accessed only by authorized personnel
  • • We comply with all applicable privacy legislation
Termination of Services

Client Termination

Clients may terminate our services at any time with written notice. Fees for completed work are non-refundable.

Our Termination Rights

We may terminate services if clients fail to pay fees, provide false information, or engage in conduct that violates professional standards.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be resolved through the courts of Ontario or through binding arbitration as specified in individual retainer agreements.

Contact Information

For questions about these Terms of Service, please contact us:

TrustedVisaHelp
Email: legal@trustedvisahelp.com
Phone: +1 (555) 123-VISA
Address: 123 Immigration Street, Toronto, ON M5V 3A8

Questions About Our Terms?

Our team is available to clarify any terms or conditions.

Contact Us